Pajemploi is the Urssaf service dedicated to private employers of licensed childminders and home caregivers. It manages salary declarations, calculates social contributions, and issues pay slips. When a blockage occurs on a file, finding the right contact channel becomes a priority, and the phone number remains the most direct way to get a personalized response.
Old premium number and transition to 0806: what has changed
Before 2021, Pajemploi could be reached via 0 820 007 253, a premium number. This number has been replaced by 0 806 807 253, which is free except for any potential call charges depending on the operator. The old number ceased to function after January 11, 2021.
This change has a practical consequence: web pages, forums, and even some administrative documents still display the old 0820 number. Dialing this number today no longer connects to the Pajemploi service. If a search engine returns a result mentioning 0820, the information is outdated.
To quickly find the Pajemploi phone number to contact, the most reliable method is to check the official directory at Service-public.fr, which lists 0 806 807 253 with up-to-date hours. This source is updated by the administration itself, making it more reliable than a blog post or forum.
Pajemploi hours and time slots to reduce wait times
The Pajemploi phone service is open Monday to Friday, from 9 AM to 5 PM. No service is available on weekends or public holidays.
Call volume follows a predictable pattern. Call peaks occur at two times during the month:
- The first days of the month, when employers must validate or correct their monthly salary declaration before the deadline.
- Monday mornings, after the accumulation of requests over the weekend when the service was closed.
- The periods of payment for the free choice of childcare method (CMG) by the CAF, which generate cross-questions between Pajemploi and the CAF.
Calling mid-week (Tuesday, Wednesday, Thursday) and earlier in the afternoon limits wait time. The service does not offer automatic callbacks: if the line is busy, you need to try again.
Online form or phone: which channel to use based on your request
The phone is not always the most suitable channel. Pajemploi provides an online contact form accessible from the personal space on pajemploi.urssaf.fr. The choice between the two depends on the nature of the issue.
Cases where the phone is preferable
A call is justified when the response requires real-time interaction. This is the case for an account blockage preventing any declaration, an error in the amount on an already issued pay slip, or a problem with identifiers after several unsuccessful login attempts. The advisor can check the status of the file during the call and unblock certain situations immediately.
Cases where the form is sufficient
For a general question (operation of the direct debit, declaration schedule, CMG terms), the online form provides a response within a few working days. The advantage: the written response serves as a usable record in case of any future disputes. The form also allows you to attach supporting documents, which the phone does not allow.
Pajemploi postal mail: the address for formal complaints
Some procedures require a paper submission, particularly official complaints or requests for regularization accompanied by original documents. The postal address of the national Pajemploi center is:
Urssaf service Pajemploi – TSA 40010 – 38046 Grenoble Cedex
A registered letter with acknowledgment of receipt is recommended for any complaint related to an overpayment or a dispute over contributions. The processing time by mail is longer than other channels, but the registered letter has greater evidential value in case of litigation.
Common mistakes that complicate contact with Pajemploi
Several situations unnecessarily prolong the process of reaching the service:
- Confusing Pajemploi with the CAF. Pajemploi manages contributions and pay slips. The CAF manages the payment of the CMG. A question about the amount of the CMG falls under the CAF, not Pajemploi.
- Calling without your Pajemploi number (employer or employee identifier). The advisor needs this to access the file. This number appears on every pay slip and in the online space.
- Not distinguishing between the employer space and the employee space. Both exist on the same site, but access and functionalities differ. Logging into the wrong space generates error messages that lead to calls when the problem simply comes from the portal used.
Preparing your identifier number, the last relevant pay slip, and the precise nature of the request before picking up the phone saves time during the call. The advisor processes the file faster when the employer or employee has their references at hand.
The Service-public.fr directory remains the only source to consult in case of doubt about the number or hours. The information listed there is updated by the administration, without intermediaries. Keeping this page bookmarked avoids falling back on outdated results still displaying the old 0820.